// support
Support
A question about a formula, a bug, an account deletion request? Write to us — we reply within 48 business hours.
Before writing to us
Most formula questions are already answered in our guides: #N/A errors, SQL joins, cleaning files with pandas.
If a generation looks wrong, rephrase your request with the exact cells involved and the expected result — the AI becomes far more accurate.
Response times and scope
We handle requests Monday to Friday. GDPR requests (access, deletion, portability) are handled within 30 days at most, usually much faster.